Enterprise · Case study 12 of 12

Enterprise Collaboration

Pizza Hut commissioned a unified enterprise platform to replace the 11 separate tools used by franchise operators to manage scheduling, inventory, staff training, and team communication — all through a single mobile-first experience accessible to franchise owners and frontline staff.

Enterprise Collaboration — Enterprise interface design by Yellowfirst
Client
Pizza Hut
Year
2021
Industry
Enterprise
Role
Enterprise UX · Collaboration Design · Operational Systems

The challenge

Franchise operators were managing shift schedules in Google Sheets, inventory in a legacy system, training completion in a third-party LMS, and team communication in WhatsApp groups. Data was never shared between these tools — a shift change had no connection to labour cost impact; a training completion had no visibility to the manager who needed to approve role elevation. The fragmentation was costing each franchise an estimated 8 hours per week in management overhead.

The solution

We designed a unified franchise operations platform with three interconnected modules: Scheduling (shift management with labour cost intelligence), Inventory (order, receive, and waste tracking with automated reorder triggers), and Training (structured learning paths with completion visibility tied to role permissions). A social layer connects the team — announcements, recognition, and shift-swap requests — with the operational context that makes them meaningful. Every module shares a single data model so changes in one surface in all others.

Our process

  1. 01 Franchise Shadow Research

    Spent 2 weeks in 4 franchise locations (breakfast, lunch, and dinner shifts). Mapped all 11 tools and how they intersected — and failed to.

  2. 02 Unified Data Architecture

    Designed the shared data model: staff, shifts, roles, training status, and inventory all in one schema. The connective tissue that makes the platform work.

  3. 03 Scheduling Module

    Built a shift canvas with real-time labour cost calculation. Managers see cost impact of every scheduling decision as they make it.

  4. 04 Training & Permissions

    Designed the training pathway system where module completion unlocks role capabilities. Makes career progression visible and motivating.

  5. 05 Social & Recognition Layer

    Designed a lightweight social layer appropriate for a frontline workforce — announcements, kudos, and operational updates in one feed.

Outcomes

  • 11→1Tools replaced by unified platform
  • 8 hrs/wkManagement overhead eliminated per franchise
  • 94%Training completion rate (up from 61%)
  • Mobile-firstAccessible on any device, any shift

Technology

  • React
  • Node.js
  • REST APIs
  • Azure
  • iOS
  • Android

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